This Privacy Policy Notice explains how CrowdAfrik collects, uses, and protects personal information obtained from users of the CrowdAfrik mobile application ("App") and the services provided by CrowdAfrik, a fintech company focused on funding projects in African countries to improve economic growth and reduce poverty. By using the App, you consent to the collection and use of your personal information as described in this notice.

1. Information We Collect

1.1 Personal Information: When you use the App, we may collect personal information such as your name, email address, phone number, and address. This information is collected when you create an account, submit a funding application, or communicate with us through the App.

1.2 Guarantor Information: As part of the funding application process, you will be required to provide the names and contact information of five guarantors. These guarantors should be individuals known to you who can act as joint guarantors for your funding application.

1.3 Payment Information: To process application fees, we may collect payment information, such as credit card details or other payment methods.

1.4 Usage Data: We may collect information about how you use the App, including your interactions with the features and functionalities of the App.

2. Use of Information

2.1 We use the collected personal information to facilitate the funding application process, including verifying your identity, assessing your eligibility for funding, and contacting your guarantors for confirmation.

2.2 Your payment information is used to process application fees and facilitate financial transactions related to funding disbursement and repayment.

2.3 We may use your contact information to communicate with you regarding your funding application, provide updates on the status of your application, and share important announcements or information related to our services.

2.4 We may use usage data to analyse and improve the performance of the App, enhance user experience, and ensure the security of our systems.

2.5 We may collect images or docs from you to be used for specific purposes including verifying your identity, processing document submissions. This helps us ensure the security and integrity of the funding application process.

3. Data Sharing

3.1 We may share your personal information with third-party service providers who assist us in operating the App, processing payments, and delivering our services. These service providers are obligated to protect your information and only use it for the purposes specified by CrowdAfrik.

3.2 We may disclose your information if required by law or to protect the rights, property, or safety of CrowdAfrik, its users, or others.

4. Data Security

4.1 We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

4.2 We implement security measures such as encryption, access controls, and regular system monitoring to safeguard your data.

4.3 While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

5.1 We retain your personal information for as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required or permitted by law.

5.2 If you wish to delete your account or request the removal of your personal information from our systems, please contact us using the information provided in Section 7.

6. Updates to this Privacy Policy Notice

6.1 We may update this Privacy Policy Notice from time to time to reflect changes in our practices or legal requirements.

6.2 We will notify you of any material changes to this notice by posting a prominent notice within the App or by sending you a notification.

7. Contact Us

If you have any questions or concerns about this Privacy Policy Notice or the privacy practices of CrowdAfrik, please contact us at info@crowdafrik.com.

Effective Date: 19/06/2024